TouchPoints

A New York Times and Wall Street Journal Bestseller

Leadership is tough. The demands are incessant, and to deliver you have to make decisions and mobilize others right now. There is never enough time: there are customer issues, board issues, vendor issues, and employee issues. The pace is fast and furious, the accountabilities are in real time, and one thoughtless action can be posted on YouTube and make its way around the world before the day is over. How can you manage?

You do it by creating powerful leadership connections in even the smallest of moments. In TouchPoints, Mette Norgaard and Douglas Conant show you how.

The beauty of TouchPoint leadership is that it is both approachable and aspirational. It is approachable because by just reading the first chapter you can do better today. It is aspirational, because if you want to do make powerful leadership connections 70 times per day, day after day, and week after week, you need to prepare.

You need a logical model that guides your approach to leading people and change (head). You need a clear sense of purpose and an authentic way of engaging with others (heart). And you need practices that enable you to be prepared and competent in the moment (hands). Then, as you bring your head, heart, and hands to every interaction, you begin to master the touch.